Karnataka Chief Minister Siddaramaiah on Thursday conducted the ‘Janaspandana’ grievance redressal programme, reaching out directly to the people to address their concerns and problems with the promise of quick solutions, in front of Vidhana Soudha, the headquarters of the state legislature and secretariat here.
The Chief Minister had conducted a similar exercise on November 27 last year at his ‘Krishna’ headquarters.
In what is billed as the first mass grievance redressal program held at the Vidhana Soudha premises, departmental stalls were set up at the venue to help the aggrieved citizens, who came seeking redressal of their problems.
Previously, Chief Ministers have held such events at other locations such as the head office and official residence.
Siddaramaiah directed the officials to dispose of the applications received from the people, who came from different parts of the state, within three months, official sources said.
The Chief Minister was seen personally meeting the aggrieved people, especially those with disabilities, health problems, elderly and women. He received requests from them, assuring them of a proper response at the earliest, while directing the concerned officials to address them on priority.
According to the Chief Minister’s office, people had started arriving at Vidhana Soudha from far away places the previous night.
“The application registration process started ahead of schedule at 8.30 am, and realizing that people came to the Revenue Department counter more than expected, the organizers opened another counter for Revenue Department applicants and they organized the seating,” he said.
As of 12 noon there were 7,961 registrations, authorities said.
The police, headed by Bengaluru central DCP Shekhar H Tekkannavar, took elaborate security arrangements. A total of 936 police personnel (eight ACP, 23 inspectors, 58 sub-inspectors, 205 police constables, 142 police constables and 500 home guards) were deployed in view of the large number of people gathered at the spot.
According to an official statement, each post has been assigned a number and nodal officers have also been appointed to receive first-hand information from citizens and direct them to the concerned departments for further clarification.
The Nodal officials have been provided with a register to note down the name of the aggrieved citizen and other details, including telephone numbers and the referred post number, for future reference as well, he said.
During the Janaspandana held in November, 4,030 applications were received from aggrieved people and 3,738 complaints have been addressed so far, he said.
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First published: February 8, 2024 | 14:33 IS